VITRINEACTUELLE.COM : TERMS AND CONDITIONS OF SALE.

Article 1 : Sales to individuals.
The present conditions of sales are solely reserved to the private individuals.
Any professionals interested in business or sales purposes of our products, as for them, shall contact us at contact@vitrineactuelle.com or by mail/letter to the following address :
Vitrineactuelle.com
le Vieux Moulin - 150 Avenue du Merlan
13014 MARSEILLE
 
Article 2 : How to make a purchase ? / How to put in an order ?
Via internet at our website www.vitrineactuelle.com. Once the order has been registered, a confirmation e-mail will be sent to the customer.

By mailsent to :

Vitrineactuelle.com
le Vieux Moulin - 150 Avenue du Merlan
13014 MARSEILLE
WARNING, in this case, the orders which are not accompanied by its complete payment would not be taken into account, thus cancelled.
In all the cases, the conformity of the order will be verified and further informations of the customer might eventually be necessary.
 
Article 3 : Catalogs and availability of products.
Only the articles or the offers presented on the Website are considered valid.
We strive very hard to provide you the state of our stock in real time. This is only an indicative state.
In the event of unavailability (shortage/stockout/out of stock/undercoverage) of an article, the customers will be informed by e-mail and will be given an indication of replenishment time.
 
Article 4 : Price.
The price is indicated in Euro (including taxes). Unless otherwise specified duly mentioned, they do not include the postage costs (delivery charges) or transport insurance.
The price is to be paid entirely with the order.
 
Article 5 : Payment.
Since payment by money transfer is illegal, vitrineactuelle.com would not be held responsible in the event of loss or missing during this procedure.
There are however reliable means of payments and we recommend them to you:
  • By secure service PAYPAL, courtesy of your bank card.
  • By bank cheque which can be cleared in France, dispatched by post to:
Vitrineactuelle.com
le Vieux Moulin - 150 Avenue du Merlan
13014 MARSEILLE
 
 
Article 6 : Transport, Reception, Conformity of products.
6-1) The additional charges (supplementary fees) include both handling charges and delivery fees.
For each article, this cost has been clearly indicated. The amount of postage is calculated automatically during the order placement  by the customer. At the end of the order placement, the customer will acknowledge exactly the total of postage to be paid. The customer is at liberty whether to continue to the payment or not.
6-2) Reception : The customer MUST check his goods as soon as they arrived.
The mention of "subject to be inspected during unpacking" is not sufficient. The customer must immediately unpack and inspect completely his goods in the presence of the deliveryman. In the event of damage to the goods delivered, it rests with the customer to issue any required reservations (e.g: 1 broken glass shelf or 1 damaged display case) on the delivery form of the carrier. Also thank you for informing us under 48 hours the ligitations by registered letter with AR (Acknowledgement of Receipt). This procedure will allow rapid compensation.
6-3) Same goes for the missing product(s), (in the event of multiple parcels), it must be reported on the delivery form of the carrier.
6-4) Conformity : Any product not conformed or defective by a third party other than degradation during transport, we commit ourselves to replace or refund the products. In case of a warranty claim, vitrineactuelle.com will have to be noticed BEFORE returning the products as to affix a reference on the parcel and a return address will be informed. Any parcel arriving without reference shall be refused.
The return costs will be refunded on the basis of standard rates profited by vitrineactuelle.com.
 
Article 7: Right of withdrawal.
The customer has a period of 7 clear days to carry out his right of withdrawal... (Art L.121-20 of the code of consumption). This period starts as soon as the customer has received his goods. This right of withdrawal is without penalty, except the cost of return. We insist the customer to conform with the methods of return stated in chapter (6-4) of this T&C of sale before the dispatch.
 
Article 8 : Guarantee.
8-1) Every product of vitrineactuelle.com comes with a legal guarantee.
8-2) For each article, conditions of guarantee and the usage limitations are mentioned in the corresponding catalogue page. Any disregard of this conditions of guarantee will make it null and void. In the event of ............. of an article sold by vitrineactuelle.com, the customer cannot claim any compensation for consequential damages.
8-3) In addition to the legal guarantee which is available to the customer, our products offers a "money-back guarantee" for a period of 1 year from the date of reception of goods.
8-4) Implementation of "money-back guarantee" :
To initiate the guarantee, vitrineactuelle.com will have to be noticed BEFORE returning the products as to affix a reference on the parcel and a return address will be informed. Any parcel arriving without reference shall be refused.
The return of goods will be done exclusively in the original packing, complete with its accessories and in a state such that the resale is possible.
In the event of a request of refund, and after inspection, vitrineactuelle.com will commit to submit a cheque in the amount correspond to the article returned within a maximum delay of one month from the date of reception. Any parcel arriving without reference shall be refused.
 
Article 9 : Data protection act.
9-1) The processing of personal data concerning the customer is subject to a declaration with the National Comission for Data Protection, in accordance with the law n° 2004-801 of August 6, 2004.
9-2) The customer has a right of access, withdrawal, elimination, modification of the the personal data.
Regarding this, a mail must be sent to :

 

Vitrineactuelle.com
le Vieux Moulin - 150 Avenue du Merlan
13014 MARSEILLE.
 
Online Dispute Resolution:
for more information please visit the following website